Terms of use

What Freehold Index is

Freehold Index shows estimated values and rents for Dubai residential property, lets you track your own properties, and publishes market data and the Dubai Property Index. Our figures are calculated from transactions registered with the Dubai Land Department and published as open data.

Estimates are for information only. They are not a valuation, and you should not rely on them alone when buying, selling, letting, borrowing or making any other decision. For a formal valuation, use a RERA-registered valuer.

Estimate disclaimer, source and independence

Wherever an estimate appears, this applies:

An estimate from registered transactions, for information only. Not a valuation, and not for lending or legal use. Not financial, legal or investment advice. For a formal valuation, use a RERA-registered valuer.

Actual values and rents vary by unit, floor, view, condition and timing.

Our data source:

Source: Dubai Land Department open data via Data.Dubai, analysed by Freehold Index.

Our independence:

Freehold Index is an independent private service. It is not affiliated with, endorsed by or an official index of the Dubai Land Department or any government body.

Acceptable use

You agree not to:

• use the service for anything unlawful, or to mislead anyone;
• present our estimates as a formal valuation, or as figures from the Dubai Land Department or any government body;
• scrape, bulk download or resell our data or estimates, or use automated tools to access the service, without our written permission;
• try to access another user's account or data, or to get round any limit or security measure;
• interfere with or overload the service;
• enter personal data about other people that you have no right to share with us.

Your account

• You sign in with a link sent to your email address or with Google. There is no password. Keep access to your email and Google account secure, because anyone with access to them can sign in as you.
• Freehold Index is for adults. Do not create an account if you are under the age of majority where you live.
• The details you enter should be accurate. Our figures are only as good as your inputs.
• You can ask us to delete your account at any time by emailing team@freeholdindex.com. We may suspend or close an account that breaks these terms.

How we handle your data is set out in our privacy policy.

Paid plans

The free plan lets you track 1 property. Landlord and Portfolio are paid plans that add more properties and features. Each plan's price, including VAT, and what it includes are shown before you pay.

• Who you buy from. Plans and one-off reports are sold by Fractionex Limited, which operates Freehold Index. Payments are taken by Stripe.
• Renewal. Monthly plans: renews every month until you cancel. Annual plans: renews every year until you cancel.
• Cancelling. Cancel any time in Settings. You keep your plan until the end of the period you have paid for. Cancelling stops the next renewal; it does not end the period already paid for.
• Refunds. Full refund on request within 14 days of your first payment. Email team@freeholdindex.com to ask for one.
• Failed payments and locking. If a payment fails, you keep your plan for 7 days. After that your account moves to Owner and apartments beyond the first are locked, not deleted. A locked apartment keeps its name and its history; its figures show again when a paid plan is active.
• Your data when a plan ends. We keep your account and your apartments when a plan ends or lapses; nothing is deleted because a plan ended. You can ask us to delete your account at any time.
• Apartments above 20 on Portfolio. They are billed monthly for the days they are on your plan, up to 200, at the price shown before you add them.
• Report credit. If you buy a one-off report and choose Landlord annual within 12 months, the report's price including VAT comes off the annual price. One credit per report.

Our liability

We work to keep our data and estimates accurate and the service available, but we provide them as they are. We do not promise that they are complete, accurate, current or uninterrupted. Registered data can be delayed, and every property differs.

To the extent the law allows, we are not liable for any loss arising from decisions made using our estimates or data, or for indirect or consequential loss. Nothing in these terms limits any liability that cannot be limited by law.

Our content

The Freehold Index name, logo, website, estimates and index are ours. You may use them for your own personal, non-commercial purposes. The underlying Dubai Land Department data is published under its own open data terms.

Changes to these terms

If we make a significant change to these terms, we will email you before it takes effect. Other changes will be posted on this page with a new effective date.

Governing law and disputes

These terms are governed by the law of England and Wales, and disputes about them are decided by the courts of England and Wales. If you use Freehold Index as a consumer in the UAE, the UAE consumer protection rules that cannot be excluded by agreement still apply to you.

If you have a concern, please email team@freeholdindex.com first so we can try to resolve it with you.

Contact us

Email team@freeholdindex.com, or write to Fractionex Limited, 20 Wenlock Road, London, England, N1 7GU.